Terms and Conditions

Welcome to Tutorcyte!

These terms and conditions outline the rules and regulations for the use of Tutorcyte's Website, located at https://tutorcyte.co.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Tutorcyte if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Tutorcyte, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Tutorcyte and/or its licensors own the intellectual property rights for all material on Tutorcyte. All intellectual property rights are reserved. You may access this from Tutorcyte for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Tutorcyte
Sell, rent, or sub-license material from Tutorcyte
Reproduce, duplicate or copy material from Tutorcyte
Redistribute content from Tutorcyte

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Tutorcyte does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Tutorcyte, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Tutorcyte shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Tutorcyte reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Tutorcyte a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Tutorcyte; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Tutorcyte. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Tutorcyte's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Appreciate that an hour lesson runs from 00 to 55 mins past the hour.

Our guarantees:

You will only be taught by experienced medical students who have amassed over 1000 hours of independent tutoring experience. Your hours may be covered by a single or a range of tutors, we will aim to work within your requirements.

All tuition is available to interchange with each other e.g UCAT tuition may be applied to A-Level Chemistry instead by agreement. The Personal Statement packs include a read of the document so if you wish to turn UCAT (or any other) type of tuition over to personal statement tuition you will not receive the extra reviews of the document.

Duo Tutoring

Duo tutoring may be used as single tutoring with only one student however single tuition is not possible to switch to Duo tutoring. Duo tutoring requires you to find an additional person and discuss with them the times for the lessons. We are not responsible for providing you with a person to split duo tutoring with and you accept all responsibility for paying for and attending duo tutoring sessions even if one of you is unable to attend. We cannot offer any refund if one student is to cancel or change their mind. If both students request a refund then lessons will be refunded as per the refund policy.

Limitation of liability

We cannot guarantee a particular result in exams or applications. Although we work to within the best of our ability we cannot guarantee that the advised or information offered is correct or up to date.

We do not have an ongoing contract with you beyond the purchased lessons.

Returns & Refunds policy

You are entitled to a full refund of your order within 24 hours without giving any reason for doing so, excluding any hours of tuition already provided.

The deadline for a full refund of an order is 24 hours from the date you booked the tuition.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@tutorcyte.co.uk

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for refunds:

In order for the goods to be eligible for a return, please make sure that:

The goods were purchased in the last 24 hours
The company cannot meet 5 hours of tuition in a week

The following goods cannot be returned:

Lessons that have already taken place
Lessons cancelled within 24 hours notice
When students request a refund due to a change of circumstance or no longer requiring tuition this is up to the company's discretion but will normally equate to a refund of hours not used, with hours that have been used being charged at the price of 40 pounds an hour (our 5 pack price).

We reserve the right to refuse refunds of any booked hours that do not meet the above return conditions at our sole discretion. We also reserve the right to refund any tuition at any time if we feel we can longer provide the service required or for any reason.

If we cannot provide the tuition required within the time frame required by you we will refund you the full cost of the unused portion of the package at the rate per lesson of that lesson pack. The terms of this will be 5 hours over the course of a week, 10 hours over the course of 2 weeks, or 15 hours over the course of 3 weeks. The 5 hours each week must offer at minimum 10 available slots over that week by the tutors within the hours of 8am to 8pm BST. If this is not suitable for the student the same limitations occur if the student requests a refund and lessons shall be refunded minus the £40/lesson price for single student lessons already done or £50/lesson for duo lessons already done. Wherever possible we will endeavour to ensure that we provide the allocated tuition within the timeframe.

Cancellation Policy:

If you fail to turn up to a pre-agreed lesson you will be charged the full price of the lesson (it will be removed from your lessons left to book). If you cancel within 24 hours you will be charged up to 100% of the lesson cost at the tutor's or company's discretion or it will be removed from lessons left to book.

Code of Conduct for the student:

Why we have a behaviour code: This code of behaviour is there to make sure everyone who takes part in Tutorcyte’s activities knows what is expected of them and feels safe, respected and valued. Tutorcyte must make sure that everyone taking part in our activities has seen, understood and agreed to follow the code of behaviour, and that they understand what will happen if there is inappropriate behaviour.

We expect people who take part in our services to display appropriate behaviour at all times. This includes behaviour that takes place outside our organisation and behaviour that takes place online.

This code of behaviour aims to: • identify acceptable and unacceptable behaviour • encourage cooperation, honesty, fairness and respect

create an environment where your self-esteem, self-respect and self-confidence will grow
encourage you to recognise and respect the rights of others
encourage you to take responsibility for your own behaviour
help resolve conflicts and make it clear what will happen if you decide not to follow the code.

Dos and don’ts for children and young people

You should: • be supportive and kind to others • be friendly • listen to others • be helpful • have good manners • treat everyone with respect • take responsibility for your own behaviour • talk to Louisa - co-founder about anything that worries or concerns you • follow this code of behaviour and other rules (including the law) • join in and have fun!

You shouldn’t: • be disrespectful to anyone else • bully other people (online or offline) • behave in a way that could be intimidating • be abusive towards anyone.

What happens if I do not follow the code of behaviour? This code of behaviour is part of our process for making sure everyone who takes part in our activities gets the support they need.

Minor or first-time incident If you behave in a way that doesn’t follow our behaviour code, our staff or volunteers will remind you about it and ask you to change your behaviour. This gives you the chance to think and to plan how you could behave differently, with support from staff and/or volunteers.

Formal warning If you continue not to follow the code of behaviour after your first reminder, or if your behaviour is more serious, you will be given a formal warning by the person running your activity. They will make a record about what happened and inform your parents or carers if it is appropriate. They will also talk with you about what happened and agree what support you need to improve your behaviour in the future. We might also decide that further steps should be taken, such as restricting you from taking part in some activities.

Final warning If the support we have put in place isn’t helping you to change your behaviour, we might need to give you a final warning. Again, this will be recorded and we’ll inform your parents or carers as appropriate. At this point, we might need to talk with you and your parents or carers about other services that might be more able to give you the support you need.

Child protection procedures If any member of staff or volunteer becomes concerned that your behaviour suggests you might be in need of protection or that you might present a risk of harm to other children and young people, they will follow our child protection procedures. This might involve making a referral to the local authority. If child protection procedures are necessary we will talk this through with you and your parents as soon as possible, unless doing so would put you in danger or interfere with a police investigation.

The role of parents and carers We see parents and carers as important in encouraging positive behaviour and will involve them as appropriate. We will always inform and involve your parents or carers if you receive a formal warning about your behaviour, unless doing so would put you in danger.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@tutorcyte.co.uk